Signal Desk — Help & FAQ

Look at the grey text under that coin's card. If it says something like this, the signal was suppressed on purpose:

What it means: that coin is barely moving right now. Every target and stop is sized from how far the coin typically travels, so when that distance is small, the entire trade plays out inside what the exchange charges you to open and close it.

Opening and closing a futures position costs roughly 0.12% in fees. A trade that captures 0.27% of movement can hand back most of that in the trailing stop and finish with almost nothing — or a loss once fees are applied. Signal Desk requires at least 0.4% of range before it will issue anything.

Because the reading was strong, but it pointed against the larger trend, so it was overruled.

Every signal is checked against a bigger chart before it is allowed through — a 1‑minute setup is checked against the 15‑minute trend, a 15‑minute setup against the hourly, and a 4‑hour setup against the daily. If the two disagree, the signal is cancelled.

The percentage stays high because it describes how strongly the indicators agreed with each other. The veto is a separate judgement laid on top. Buying into a bounce inside a falling market is one of the most reliable ways to lose money, which is why this check exists.

A badge on its own is not an instruction. A signal is only issued when the direction, the confidence level, and the movement range all clear their thresholds together.

It measures how strongly the indicators agree with one another — nothing more.

It is not a probability of profit. A 95% reading does not mean the trade wins 95% of the time. It means the inputs the engine looks at were nearly unanimous about direction at that moment. The market can still go the other way, and often does.

The figure is capped at 95% deliberately. No technical reading justifies presenting certainty, so the display does not offer one.

They read the same market on different chart sizes. A shorter chart reacts faster and produces more signals; a longer one is slower but each move is larger.

Because on quiet days most coins fail the movement test described in the first question. When the market is flat, there is nothing worth trading, and the app says so rather than inventing something.

You can see this for yourself: the grey text under each card shows that coin's current range against the 0.4% minimum. On a slow day nearly every coin will be sitting below it.

Adding more volatile coins to your watchlist will produce more signals than adding large, slow-moving ones.

• Entry — the price when the signal was issued. Not a limit order; the market has likely moved since.
• TP1 — first take-profit level.
• TP2 — final take-profit level.
• SL — stop-loss.

All four are calculated from how far that specific coin normally travels, not from a fixed percentage. That is why a stop on one coin looks tight and on another looks wide — each is scaled to its own volatility.

The stop moves up behind it (down, for a short). From that point the position cannot end below the entry price, so a trade that has reached TP1 cannot turn into a loss.

It then closes at whichever comes first: TP2, or the stop at its new position. That is why some results are large and others are small — a small win means price reached TP1 and then turned back.

You should not be seeing that. When a setup fails the movement or confidence check, the card shows no Entry, TP or SL at all — only the reason it was rejected. If levels are on screen, the signal passed.

If you do see levels sitting above a "not alerted" line, your app is running a cached older version. Close it completely and reopen, or clear the app's cache from your phone's app settings.

Tap Enable Alerts in the header and allow the permission prompt. A test notification arrives immediately to confirm it worked — if it does not appear, the permission was refused and you will need to allow notifications for Signal Desk in your phone or browser settings.

Notifications are per coin: you receive alerts for the coins you have added, not for anyone else's list.

Yes. Signals are generated on our servers, not inside the app, so alerts arrive whether or not the app is open. You do not need to keep it running.

Battery-saver and background-restriction settings on some Android phones can delay or block notifications. If alerts stop arriving, check that Signal Desk is exempt from battery optimisation.

• New signal — direction, confidence, entry, first target and stop.
• Target reached — when TP1 or TP2 is hit.
• Position closed — at the final target, or at the stop.

A signal stays fixed once issued. Its entry, targets and stop do not shift while it is live, so the levels in the notification are the levels being tracked. You are not sent a fresh alert every time the score wobbles.

From signals this app actually issued. Each one is logged automatically when it fires and resolved against the price that really printed. Nothing on the track record page is backtested, simulated, or hand-picked — losses appear alongside wins.

Win rates are shown separately for SCALP, DAY and SWING, because a single blended figure hides which timeframe is producing the result.

Because of how a "win" is counted here.

A trade is only recorded as closed when it reaches its final target or its stop, and the result uses the price it actually closed at — not the best level it happened to touch on the way. A stop is treated as hit the moment price trades through it, including on a spike that reverses seconds later, exactly as a real stop order would trigger.

Counting more loosely produces a much prettier number. It also produces one that does not survive contact with a real account.

No. The return shown for each trade is the raw price movement. Your exchange's fees, funding costs, and any slippage come out of it.

As a rough guide, opening and closing a futures position costs around 0.12% in total, so subtract about that much from any figure you see to estimate what would have reached your account.

The most common cause is that the amount which arrived was below the plan price. Verification reads what actually landed on the blockchain, so a transfer that is short by even a cent does not activate the account:

This usually happens when funds are sent from an exchange that deducts its own withdrawal fee from the amount. You send 25, the exchange takes its cut, and less than 25 arrives.

Send slightly more than the plan price to absorb that deduction. Sending a little extra is harmless; sending a little less leaves the account inactive until a further payment is made. This applies to the monthly and the annual plan equally.

When you pay, you can enter the email address of an existing subscriber who referred you. Both of you receive seven extra days.

The referrer's bonus is added to their current expiry date, so it still works even if their subscription had already lapsed.

Signal Desk is private. An administrator approves each address before it can sign in, which keeps the group small and the discussion useful.

If your login is refused after payment, the approval has not been completed yet. Reach out through the in-app chat.

The Android app loads the live site, so fixes reach it as soon as they ship — but it caches pages, which occasionally leaves an older version on screen.

To force a refresh:

• Android app — Settings → Apps → Signal Desk → Storage → Clear cache. Choose cache, not Clear data, which would sign you out.
• Browser — hold Ctrl and press Shift+R, or use a private window.

Room codes group people together; they are not a security boundary. Treat anything you post as visible to other approved subscribers.

Never share account credentials, exchange API keys, wallet phrases, or personal financial details in chat — and be aware that anyone asking you for them is attempting to defraud you. Signal Desk staff will never ask for any of these.

Choose the exchange you actually trade on. Prices differ slightly between venues, so signals calculated on one exchange can be marginally different on another, and your fills will match the venue you are using.

Switching exchanges clears the current readings and recalculates from that venue's data, which is expected.

Type a symbol into the Add any coin box and tap Add. If that pair is not available as a futures market on the selected exchange, the card will say so and you can remove it with the × on its chip.

Very low-priced coins are often listed with a multiplier, so try 1000BONK if BONK is not found.

Your list syncs across your own devices, and notifications follow it: add a coin and you start receiving its alerts, remove it and they stop.